Shipping and handling queries
Our standard delivery time is 9-12 working days. Please note that delivery times may vary depending on your location and the time of year. Processing usually takes between 1-2 business days. Below you can find the average transit time to the respecti
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link to get the most up to date info
We do ship to most countries, however, please note that due to current logistical issues, we're no longer able to ship to South Korea or South Africa. If you have been waiting for more than 12 working days to your order, please get in touch with our
We’re so sorry to hear your item(s) have damage!. Please report your order issue to our customer support team via the contact form or email at [email protected]. Please be sure to include your order number and a photo of the damage in your mes
Be sure to check around your home and with neighbours/building management who may have collected the package for you. Also, please double-check the shipping address of your order to ensure it’s headed to the right location. On some occasions, package